SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Beautiful. Thank you. At 105-88-108 ххл excellent. It's cool with the cobbler.
Cheap fabric
Excellent, though the threads stick out
nice product. nice quality. colour same as image. happy with purchase... good store..
Very pretty dress, highly recommended!
Hello, I have received this dress already date on 18/9/2019, and I was tried it on the size was just right on me, thank you very much.
Very fast delivery, recommend Material średniak but generally OK
loved this dress fits nicely and came earlier
Excellent!
Good product as described in the publication
The dress is light, the colors are bright, the threads do not stick out, but synthetics, in the heat can not be worn. I took l for 94/70/100 the village is good. The fabric does not stretch.
Loved the thank dress; Get Chom ten days late, normal was perfect, thanks for the congratulations toast.
The dress is sooo beautiful!!!! knee-length for height 160 cm, though a little cramped in the chest, synthetics, like silk, does not shine through, the parcel all the time tracked
Beautiful Dress, comfortable Fabric, fits perfectly
all ok. Fits perfect.
I liked the dress. First i ordered the size xl, but after consulting with the store, changed to l. and, as it turned out, not in vain. L-ka ideally approached 93/80/104. Immediately ordered and petticoat to the dress, with it the dress looks more elegant. But without it, too.
Good dress, came almost a month
Pretty and comfortable
Thank you! It turned out that the dress fited me well and I like my outlook wearing it :)
Delivery was fast, store is very helpful. Sizing is little bigger than I expected, would go for smaller one next time. The fabric is synthetic, for summer it's good, in winter it would stick to the stockings.
Mom liked it Well sat on a large pear and a thin waist, crumpled, not for lazy :)
beautiful
Fast delivery - to rural Finland in less than two weeks! Lovely colours and nice quality for the price. Material somewhat fine which is understandable. Size description correct. For a short back like mine, I'm planning to raise the waist with a few stitches for a more flattering impression.
Medium dress...
it was accurate as described