SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Cool shorts!
Very beautiful
The parcel came pretty quickly, about two weeks. Shorts were generally too big (from 55 cm, about ~ 70-75 cm), but it looks even better than shorts in the guise. With a belt is perfect to wear, do not fall off)
Quality is good
The material is cool, qualitatively everything is stitched. Only could be a smaller size to take, but with a belt and so normal
Delivery fast to mail, track tracking. This is the third jeans of this manufacturer and always of excellent quality. No smell. But the village is a little strange. Kind of in size and kind and not. Size 28. At the waist 70 sits very freely, you have to wear a belt. But in the legs and priest more or less tightly. Hip 94. Maybe 27 size would be more tight and more suitable, but i do not know exactly, maybe it's better.) in any case, the quality is very good, take it, will not regret :)
Super shorts
Shorts are cool, although there is an unpleasant smell. The size told me the store and it was wrong. Shorts are too large, hanging in front like a bag. I'll try to sew. At ot 67, ob 92 the seller advised the size 27, but i recommend taking 26, then they will sit down as in the seller's photo. By the way, i always wear jeans 26 sizes, 27 to me great, with shorts turned out to be the same.
M at the waist 66 and hips 97 large, but in the groin is frayed all
The first shorts that approached me. Waist high, jeans solid, tight. Size 27 on the parameters waist 69 thigh 94. At the waist, the belt is not mandatory, but desirable, the hips are full ok.
more immersive vintage grey colour good fit
Shorts really liked, the material is thick jeans. Came for a month, very satisfied
Shorts went for 2,5 months. On my parameters 66-96 ordered 29 size, selected according to the store's table. Sat down quite freely, as i wanted
Everything is good, one size was wrong, too big
Shorts are normal! On parameters 70/93 Front bubbles, in the ass bolshevaty I gave to change
Shorts of excellent quality. Made of dense material, but at the same time soft and comfortable. My parameters are from 62 to 89. Fit well in size.
Good, shorts.
Shorts super. Sit on ob 88 perfectly. Quality and sewing is good. But the smell is unpleasant)
Standard shorts from this store, at 69-96 took 27 size and he sits on me as i need, presses a little at the waist, sits on the figure and does not hang anywhere. The only thing but, this time the shorts came wet and with the smell of dampness, but their quality is not affected... probably