SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Very beautiful, the quality looks good, just think too long but you can get, recommend!!
Lace is excellent, the robe itself is straight synthetics, synthetics. I took with a margin for a pregnant belly and a miracle, it turned out, still, great at 50r. No smell. Washed at low temperature, did not shed. Delivery fast to st. petersburg. Thank you!!!
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I like it, it sits well, took m on the chest girth 90, it was possible calmly s. The length is excellent at 172 cm height. I'll order another color now.
Nice robe. Not so thin. The truth was to take m. In vain listened to the review, and took l. now i go, i sweep the floors)
It came quickly, just in a couple of weeks. The fabric is smooth, pleasant. Lace is normal in quality. In size xl on my 48 sits normally, although in the hips i would prefer wider to smell deeper. I recommend.
After the wedding i will add a review of the photo) the store is good, sent quickly, came a robe for 2 weeks. The size of the bolshevat, the sleeves are long, i will change a little, but it's my fault, i ordered 2 sizes larger)) i thought the little will be
Dressing gown super. Thanks to the store for the fast delivery, exactly 14 days! Took the biggest size! With an increase of 172, og-104 ot-79 ............. big, but i expected it to be free .... for the morning of the bride will fit perfectly! I'll take a photo later!
Dressing gown cute, i liked everything!
Very nice kimono, size very well very long part against, be careful for small! :)
I'm delighted! Excellent robe, really well wrapped and on the fabric did not save! At my height 180 the length is almost half, the sleeves are long and even had to shorten the lace. The belt is sewn perfectly, and not seams outward, as many stores love. I ordered a robe of this plan and even more expensive from another seller-sky and earth! Definitely recommend!!!
A good robe at its price. Sent twice, had to wait.
The dressing gown is the same as in the photo, for its price is very good, the only thing that is electrified very much. Delivery took about a month. I recommend the store and the goods. The seller wrote, but he did not answer anything. And so everything is fine.
At 54th 4xl good. The fabric is dense, the quality is good. Shipping about 3 weeks to tomsk
Very long for height 160, and the sleeves are also, the fabric is thin, came quickly for 2 weeks, tracked
Great robe!! At 52 russian took 3hl. Very quickly came. For a week!!!
But i 've got big sleeves.. I took s but it's like l.
so beautiful I love it.
Shipping only 13 days.
It's very pretty, beautiful fabric
Really nice, maybe a bit long
Exactly as in the picture! Like it
Wow super fast shipment
Super!!!!
The robe really liked the store sent quickly, but in the process of delivery the package was all torn robe was all melted into a measured hole, and the belt was absent the suppressor promised to return the money but never returned