SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
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Good item, super fast shipping, thank you.
This is a little boy, s took m very well
It was about a month. Corresponds to the description. As in the photo of the store. But m on the parameters 65/87 is frankly too small, folds in front. It was necessary to take l. in general for 325₽ i think a good skirt. The goods were tracked all the way.
At 48 size. Ob110, i would like a bigger size. There is such a gray for 2 years. Quality is better and constantly creeps up. This one will crawl, too.
Waist 78 cm, hips 105 cm skirt hl vasche zbs sat) stretches perfectly, the shape holds, very comfortable
Great skirt! In minsk came for 3 weeks. At ot 65 and ob 100 ideally sat size l
The skirt is excellent, but on ob 98 and waist 82 very tight.
The quality is excellent, beautiful color. At 42 the size approached the size of m. Delivery is very fast.
I ordered 19.07 took 07.08, but the post office came on the 3rd day, in principle, not long. The skirt really liked, thin, elastic, looks beautiful, nothing sticks to it. On the parameters 68-89 came the size of s. i definitely recommend to buy, i think i will make an order here.
The skirt is good, the zipper behind, the fabric stretches, of course, but i would recommend taking a larger size than the store's table, as it looks too tight, and not comfortable in the office. In general, i recommend, but if also the lining was-that would be 100500 times better
A good skirt, in size, a bit wide at the waist, but not critical.
Quality is super. But s on the ass 87 is too small
Great skirt!!! I order not for the first time! It was very nice to get a gift from the store with the parcel!!
Fast shipping. Nice fabric. The skirt was great :(
Fits perfectly, I'm very satisfied. Reccomend the store, came in 20 days to the Czech Republic.
woow
I haven't tried it yet, but i see it's pretty, it came in less than a month.
Excellent skirt for its price Goes size in size!
The parcel came to the post office, the track was tracked. The skirt came up, at its size 42-44 ordered, s, came up. Quality is good, in cool weather)
The quality of the skirt is good, the seams are even. Only a pity, the size xl was small at 48 size, it does not stretch well. Delivery about a month.
The skirt is chic simple. Very good to sit on the figure, definitely 5!
Chic skirt, with the store did not communicate
The skirt sat as it should, and the length is good)
I order for the third time... Everyone came in two weeks... Very beautiful and sewn very well... myself at 44 size ordered m... well, i advise everyone... Very nice skirt...
Skirt fire. Very well stretches. Missed with the size. At 74*90 size l bolshevat, ears and i will wear))