SHIPPING & DELIVERY
How do you ship packages?
Packages are shipped through USPS, ePacket or EMS depending on the weight and size of the product. .
Do you ship worldwide?
Yes. We provide shipping services to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| DESTINATION |
METHOD |
*TRANSIT TIME |
| USA/Canada |
Standard Shipping |
7-15 Business days |
| USA/Canada |
Fast Shipping |
5-10 Business days |
| Australia, UK, Europe |
Standard Shipping |
10-15 Business days |
| Australia, UK, Europe |
Fast Shipping |
5-10 Business days |
| International |
Standard Shipping |
10-25 Business days |
| International |
Fast Shipping |
7-10 Business days |
*Transit time does not include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://topfamilystocks.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast delivery, may 17 ordered, and june 3 already received. The scarf is soft. Big enough for the spring. Autumn will go. Pleasant coloring and pleased that there was no confusion. What i ordered, i got it. Seller many thanks for the attentive attitude and fast delivery. 5 + + + + + + + + +
The order did not come, but the money was returned
ok
Soft warm scarf, i order the second, this time as a gift.
It's nice but thin the fabric
Scarf super, very warm, soft, recommend
Cool scarf. I walked for a long time, but it's not important to me!
They arrived very quickly in chile and in very good condition. They're just like the pictures and description. Colors and designs are the same. I recommend the purchase
Quality at price
The order is happy, this is what i wanted
Lovely scarf. One hundred percent i will order in several more colors.
Soft warm scarf, according to the photo and description, many thanks to the store.
Beautiful scarf, light, warm.
Delivery month. The tracking was up to the end. The store wrote on the parcel less price for rb. I ordered on sale, with a coupon aliexres for several products, it turned out to be 3,50 $. The scarf is soft, thin for a cold winter, but i wanted it. Artificial. Color light beige with pink. The length with the longest side is 240 cm, and is simply trimmed with threads. If you pull on your face, it's hard to breathe. The choice of colors is very large. A little villi shed. Light.
The handkerchief is not bad, but expected the best. Let's see what will happen after washing.